Resetting Your Password

Get Reset Password Email

If you do not know or have forgotten your password then you can reset it from the Log In page by clicking on Don't remember your password?

Don't Remember password

You will then be prompted to enter your email address

Reset your password

Enter your email and click on the Send Email button. You'll then be taken back to the Login screen and told that you have been sent an email:

Notification

Check your email for the reset password email

Tip

It may be in you junk, spam, or clutter folder.

Reset Email

Note

If you do not receive the email then please follow these steps:

  • Please double check the email address you have entered.
  • Try to Create an Account to see if you can create your account as it may not exist.
  • Please see our Troubleshooting guide for further help.

Change Password

Click on the click here link to be redirected to the change password screen.

Note

In this example, we're resetting the password for the paul.bullivant@smartsubmissions.io account but you should see your own email address on this screen.

Change Password

Enter in your new password

Tip

Your password must follow our password policy.

Click on the white arrow button.  You will then get a confirmation screen:

Change password confirmation

You can now close this browser tab/window.

Success

Congratuations, you have reset your password

Finally, go back to your Log In page and try to login with your email address and new password.

If you experience any issues, please take a look at our Troubleshooting guide.

If you need further assistance then please Request Help