Resetting Your Password
Get Reset Password Email¶
If you do not know or have forgotten your password then you can reset it from the Log In page by clicking on Don't remember your password?
You will then be prompted to enter your email address
Enter your email and click on the Send Email button. You'll then be taken back to the Login screen and told that you have been sent an email:
Check your email for the reset password email
It may be in you junk, spam, or clutter folder.
If you do not receive the email then please follow these steps:
- Please double check the email address you have entered.
- Try to Create an Account to see if you can create your account as it may not exist.
- Please see our Troubleshooting guide for further help.
Click on the click here link to be redirected to the change password screen.
In this example, we're resetting the password for the firstname.lastname@example.org account but you should see your own email address on this screen.
Enter in your new password
Your password must follow our password policy.
Click on the white arrow button. You will then get a confirmation screen:
You can now close this browser tab/window.
Congratuations, you have reset your password
Finally, go back to your Log In page and try to login with your email address and new password.
If you experience any issues, please take a look at our Troubleshooting guide.
If you need further assistance then please Request Help